Inbound Customer Service Representative (Banking) - Yogyakarta

Join PT. Infomedia Nusantara (Telkom Group) as an Inbound Customer Service Representative specializing in banking services in Yogyakarta. This is your opportunity to be part of Indonesia’s leading digital solutions provider, delivering exceptional customer service in the banking sector. As part of our dedicated team, you will handle inbound customer inquiries, resolve issues, and ensure a seamless banking experience for our valued customers.

PT. Infomedia Nusantara is a trusted name in the telecommunications and digital solutions industry, with a strong presence in Yogyakarta. Our mission is to enhance the lives of our customers through innovative and reliable services. In this role, you will utilize tools like CRM systems, contact center software, and banking-specific platforms to manage customer interactions effectively.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer inquiries and complaints related to banking services.
• Resolve customer issues promptly and professionally, ensuring high satisfaction levels.
• Provide accurate and helpful information to customers regarding banking products and services.
• Document all customer interactions and follow up on unresolved issues.
• Utilize CRM systems and contact center software to manage customer data and interactions efficiently.
• Maintain a high level of confidentiality and adhere to data protection regulations.
• Collaborate with the banking team to ensure consistent and high-quality customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking sector.
• Proficient in using CRM systems and contact center software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet service level agreements.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in Indonesian and English is a plus.
• Knowledge of banking products and services is an advantage.
• Ability to work in a team and follow company policies and procedures.

🛠️ Keahlian

Lowongan Terkait