Account Manager (Mekari Expense)

Join Mid Solutions Nusantara as an Account Manager (Mekari Expense) and drive the growth of our spend management solutions for SMB clients in Jakarta. This role is pivotal in managing end-to-end product renewals, expanding client relationships, and ensuring high customer satisfaction. You'll work closely with our sales team to identify new opportunities, develop tailored solutions, and provide exceptional service to our clients. At Mid Solutions Nusantara, we're committed to empowering businesses with innovative tools to streamline their operations and drive success.

In this role, you'll be responsible for managing the entire lifecycle of our Mekari Expense product, from initial onboarding to post-sale support. You'll use tools like Salesforce and HubSpot to track client interactions and manage data, ensuring that every client's needs are met with precision and care. This is a dynamic role that offers significant opportunities for growth and development, with a competitive salary package and a collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Manage end-to-end product renewals for Mekari Expense clients, ensuring seamless transitions and high retention rates.
• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling.
• Collaborate with the sales team to identify new business opportunities and drive revenue growth.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Use Salesforce and HubSpot to track client interactions, manage data, and generate reports.
• Participate in product development and improvement initiatives, providing valuable feedback from client interactions.
• Monitor client satisfaction and engagement, implementing strategies to enhance the overall client experience.
• Stay up-to-date with industry trends and best practices in spend management and account management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, sales, or a related field.
• Proven track record of managing client relationships and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strong analytical and problem-solving skills, with the ability to manage multiple tasks and priorities.
• Proficiency in using Salesforce and HubSpot, or willingness to learn these tools.
• Certification in account management or sales, such as Certified Account Manager (CAM) or Certified Sales Professional (CSP), is a plus.
• Fluency in both written and spoken English and Bahasa Indonesia.

🛠️ Keahlian

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