Contact Center Representative

Join Permata Karya Jasa as a Contact Center Representative and become the voice of our brand! In this dynamic role, you will provide exceptional customer service, resolve inquiries, and ensure a seamless experience for our valued clients. Based in Jakarta Raya, you'll be part of a team dedicated to delivering outstanding customer support through various channels, including phone, email, and live chat.

At Permata Karya Jasa, we're committed to innovation and excellence. Our Contact Center Representatives play a crucial role in maintaining our high standards of customer satisfaction. You'll have the opportunity to develop your skills in a supportive environment, with access to training and tools like CRM systems, call recording software, and quality assurance metrics.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints with professionalism and empathy.
• Provide accurate and timely information to customers, resolving their issues effectively.
• Document customer interactions and maintain detailed records of all calls and emails.
• Collaborate with other departments to ensure a cohesive customer experience.
• Adhere to company policies and procedures, maintaining high standards of service.
• Monitor and improve customer satisfaction metrics and service level agreements.
• Participate in regular training sessions to enhance your skills and knowledge.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM systems and other customer service software.
• Ability to work independently and as part of a team.
• Familiarity with call center operations and customer service best practices.
• High school diploma or equivalent.
• Ability to work flexible hours, including evenings and weekends.

🛠️ Keahlian

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